Guest Intelligence
Guest intelligence unites stay history, preferences, and spend across rooms, dining, and experiences into a single profile. Pern recognizes returning guests and VIPs the moment they book, so your team can turn data into personal experiences.
FEATURE 01
One profile for every guest
Stay history, preferences, and total spend across rooms, dining, and experiences live in one unified guest record.
FEATURE 02
Personal suggestions
The system automatically suggests personal actions for each guest based on their profile, preferences, and previous asks.
FEATURE 03
Travel information
Travel patterns and context help Pern suggest timely details for each guest’s arrival.
BY THE NUMBERS
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One profile
Unified guest profile
All revenue
Rooms, dining, experiences
Instant
VIP recognition
Personal
Service from real data
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Helping exceptional hoteliers do their best work.
We believe great hospitality is about being present with the guest, not spending time in front of a screen.
